At Arcilla Home, customer satisfaction is our priority. Given all our products are handmade, we offer a refund only if:
- The product you receive is damaged.
- If you have received the wrong product.
In such cases, please share with us the unboxing video of the parcel within 24 hours of receiving it at our email id hello@arcillahome.com or WhatsApp us at +91 7838066066. Please be sure to pack the product in its original packaging, ensuring that it is unused and that all tags, bar codes, and invoice slips are intact.
Once the video is received and reviewed, we will initiate the return process within 2 working days.
Cancellation Policy
Once the order is placed, no order cancellation is allowed.