Shipping policy

Thank you for shopping with Arcilla Home! Below is an outline of our shipping policy to ensure a smooth delivery process for your orders.

1. Shipping Destinations

We currently ship to all states within India.

If your location is not listed during checkout, please contact us at hello@arcillahome.com

2. Processing Time

  • Orders are typically processed within 24 hours after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

  • We deliver all orders within 3-7 business days across India.
  • Please note that delivery times are estimates and may vary due to shipping carrier delays, customs clearance, or other factors.

4. Shipping Charges

Shipping costs are calculated at checkout and depend on the following:

  • Order weight.
  • Destination.
  • Shipping method selected (e.g., standard, COD).

5. Packaging

To ensure your product reaches you safely, we take extra care in packaging:

  • Products are securely packed with protective materials to prevent damage.
  • Fragile items are labeled and handled with care during transit.

6. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time.

7. Delays and Issues

While we strive for timely delivery, delays may occur due to:

  • Weather conditions or natural disasters.
  • High order volumes during sales or holidays.

If your order is delayed beyond the estimated delivery time, please contact us at hello@arcillahome.com.

8. Missing, Damaged, or Incorrect Orders

If you experience any of the following, notify us within 24 hours of receiving your order:

  • Missing items: Contact us to arrange for a replacement or refund.
  • Damaged items: Provide photos of the damaged product and packaging for evaluation.
  • Incorrect items: Return the item for a replacement or refund (shipping costs will be covered by us).

9. Undeliverable Packages

If a package is returned to us due to incorrect address, email address, unavailability, or refusal to accept delivery:

  • We will contact you to arrange re-shipment. The second shipping cost in such cases will be borne by the customer.
  • Refunds will exclude original shipping fees.

10. Cash on Delivery (COD) Order Confirmation Policy

At Arcilla Home, we strive to provide a smooth shopping experience for all our customers. To ensure the reliability of Cash on Delivery (COD) orders and to protect against losses caused by unverified orders, we have the following policy in place:
1. Order Confirmation
• Once you place a COD order, our team will contact you via phone or WhatsApp within 24 hours to confirm your order.
2. Customer Response
• If we do not receive confirmation from you within 24 hours of our attempt to reach you, the order will be automatically cancelled.
3. Reason for Policy
• Due to a high number of unverified COD orders resulting in significant losses, we require this confirmation step to continue offering COD as a payment option.
4. Tips to Avoid Cancellation
• Please ensure your contact details (phone number & email) are accurate.
• Respond promptly to our confirmation call or message.
5. Alternative Payment Options
• To avoid order cancellation, you may also complete your purchase using prepaid payment methods, which do not require manual confirmation.

11. Contact Us

If you have questions about shipping or need assistance, please reach out: